Billing information · Draft
Refund Policy
This draft describes the current refund rules provided by AutoTrader. Confirm the processing timeframe before publishing.
Fixed-period plans
AutoTrader plans are for a fixed period. Plan purchases are not refundable, except for confirmed duplicate charges or failed payments described below.
Duplicate charges
If you believe you were charged more than once for the same purchase, contact support so the charges can be reviewed. A refund may be issued if a duplicate charge is confirmed.
Failed payments
If a payment fails after your account has been debited, the system will automatically issue a refund.
Contact and processing
For a duplicate-charge review or other billing questions, email support@tradeshifu.net. Include your account email and order details so the team can identify the transaction.
Processing timeframe for manual refund requests: [To be confirmed].